Our process

Home        Our process
1 Contact us on 1300 73 5553 or log a ticket through our Online Support Centre

One of our staff will carefully listen to your issue. If possible, we will solve the matter over the phone to help save time. Through our Online Support Centre (OSC), you can also either instantly create a ticket yourself or check our FAQ knowledge base to help you get on your way. If the issue cannot be resolved over the phone of via our FAQs, then we will be on-site within 48 hours. You can then track your ticket's progress at any time through our OSC.

2 On-site visit

One of our professional technicians will arrive on-site to determine the exact problem. The problem will fall into one of the following categories, with the resulting action:

Faulty equipment

We will replace or repair the faulty equipment on-site and in addition, test any other supported technology in the room.

User error

We will provide additional training to the client to help prevent re-occurrence.

3 Problem solved

Send the client a copy of the completed 'ticket' via email, that also includes when and how the issue was resolved.

It's as simple as that - no more downtime or staff frustration. Also, did we mention this was all within 48 hours?